SHIPMENTS INFO

The delivery time depends on the country of destination chosen. Normally for destinations in Europe it takes 2-3 days.
Once the package containing your order has been shipped, you will receive an email with the link to track your shipment step by step to your home!
The shipment is made by courier DHL or TNT.
It is not possible to change the shipping address once the package has been sent. Therefore, we ask you to ensure that you provide the correct shipping address and all the information necessary for the courier.
- Shipping in Italy are Free; - Shipping to Germany, Austria and France € 15, Free above € 200; - Shipping to other areas calculated at checkout (customs duties not included) and for shipments in the UK to private, minimum spend € 160.
If the payment of your order has been successful, you will receive shortly a confermation email on the email you entered before paying, with order number. If you have not received any confirmation email it means that: - check that the email did not go into SPAM; - the payment was not successful; - you have entered the wrong email; In any case, if you have any doubts contact us using the form at the bottom of the page, we will be happy to help you.

RETURNS

You have 14 days from the time of delivery to return or change a garment purchased online.
View our "How to Return page for all necessary information.

BILLING AND PAYMENT METHODS

To ensure the best custumer security, you can pay only with:
- Credit Cards;
- PayPal
- Amazon Pay;
- Apple Pay;
- Google Pay;
- Shop Pay

Invoices are already made for extra EEC orders, if you are part of European countries and still want the invoice, ask for it by filling in the field in the cart before sending the order., inserting:
- Order number;
- BILLING DATA;
- VAT number;
- PEC;

PRODUCTS INFO

The number of ply and the composition can be found on each product page by clicking on "PRODUCT INFO"
The colors of the models are of the usual color if you combine garments with the usual type of yarn. You can check the yarn by clicking on each product page on "PRODUCT INFO"
To check the measurements of each product, click on the "SIZE CHART" found on each product page next to the wording "SIZE"
The product code can be found on each product page by clicking on "PRODUCT INFO"

ACCOUNT AND VIP CLUB

From 1 & deg; October we changed the platform and went online with the brand new site, the accounts created before that date are no longer & ugrave; active, therefore & egrave; request to create a new account. Otherwise you may have ordered as a Guest (without creating an Account) and need to create one.

Click "HERE and then on the next page on "Create an Account".
Click "HERE and log in with your Email and Password.
Click on forget password and enter the email with which you signed up, you'll be emailed with the password to access.
All members of our VIP CLUB receive only dedicated discounts and advance promotions, no spam or email from third parties!
You must click on BECOME VIP and fill the form, after that you'll recieve the coupon code by email.

GIFT AND PACKAGING

You can find out how we ship your orders on the "Accuracy in Shipping"

CASHMERE CARE

Cashmere can last a lifetime if cared for in the right way. Visit our "Cashmere Care" page where you will find a detailed guide and all the products needed to keep your cashmere garments in great condition.
Visit our " Cashmere Care " page where you will find a detailed guide and all the products needed to treat pilling.

CONTACTS

Did not find the answer to your questions? Write us on Whatsapp at: (+39) 3517599088 [from Monday to Friday from 8:30 to 13:30]

Or by filling out the form below