RETURNS AND EXCHANGES

Our commitment

CASHMERE STORE S.a.s. guarantees to deliver identical products to the ones appointed and described in its website and also to respect all the standards related to the conservation of products till the moment of the delivery in the place stated in the order. In case of packaged items, the producer is responsible also of the truthfulness and completeness of the information written on the packaging. The images in the website are there to facilitate the recognition of the products by clients; due to variations in the packaging made by the producer , photos may not resemble exactly the aspect of the delivered product.

Money back guarantee

According to Legislative Decree 206/2005 "Consumer Code" (ex right of withdrawal) and to DL 21/2014, CASHMERE STORE S.a.s clients enjoy the guarantee “Money back if not satisfied”, with the chance to give items back within 15 working days from the delivery, except for the case in which items can’t be sent back due to their nature.

RETURNS AND EXCHANGES

EXCHANGE

You can exchange the items of your purchase within 15 working days from the delivery. The items that are used or damaged can't be exchenged.

1. Send an email to info@onecashmere.com writing the number of your order (you can find that number both in the order confirmation mail and on your account) and which items you want to send back.

2. Every returned item must be sent *with the recepit* well wrapped (better if in the original packaging), well closed to this address:

Cashmere Store S.a.s.
Via degli Artigiani, 23
54100 Massa (MS) - Italy

3. Place a new order online for a replacement item.

As soon as we will receive your item, or items, we will send your related cash refund in 14 days on the same payment method used for your order.
*Shipping cost is charged to the customer, with terms and process to be complied with CASHMERE STORE S.a.s, unless personal surrender to the return of what previously listed.

**ATTENTION: When returning items, it is mandatory to include the original receipt received with the order. In the absence of the receipt, One Cashmere will not be able to start the refound procedure.

RETURN

You can return your purchase within 15 working days from the delivery. The items that are used or damaged can't be exchenged.

1. Send an email to info@onecashmere.com writing the number of your order (you can find that number both in the order confirmation mail and on your account) and which items you want to send back.

2. Every returned item must be sent *with the recepit* well wrapped (better if in the original packaging), well closed to this address:

Cashmere Store S.a.s.
Via degli Artigiani, 23
54100 Massa (MS) - Italy

3. As soon as we will receive your item, or items, we will send your related cash refund in 14 days on the same payment method used for your order.

*Shipping cost is charged to the customer, with terms and process to be complied with CASHMERE STORE S.a.s, unless personal surrender to the return of what previously listed.

**ATTENTION: When returning items, it is mandatory to include the original receipt received with the order. In the absence of the receipt, One Cashmere will not be able to start the refound procedure.

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