SHIPMENTS INFO

The delivery time depends on the country of destination chosen. Normally for destinations in Europe it takes 2-3 days.
- Shipping in Italy are Free; - Shipping to Germany, Austria and France is free above € 200; - Shipping to other areas will be added at checkout (custom payments not included), for shipments to the UK is the minimum amount to spend € 175 (excluded shipping costs) for custom regulations.

Find out how your orders are shipped on the dedicated page: " Accuracy in shipping "

Once the package containing your order has been shipped, you will receive an email with the link to track your shipment step by step to your home!

The shipment is made by courier DHL, in case FedEx or DPD..

It is not possible to ship your order to lockers, storage- or pick-up-points.

It is not possible to change the shipping address once the package has been sent. Therefore, we ask you to ensure that you provide the correct shipping address and all the information necessary for the courier.
If the payment of your order has been successful, you will receive shortly a confermation email on the email you entered before paying, with order number. If you have not received any confirmation email it means that: - check that the email did not go into SPAM; - the payment was not successful; - you have entered the wrong email; In any case, if you have any doubts contact us using the form at the bottom of the page, we will be happy to help you.

BILLING AND PAYMENT METHODS

To ensure the best custumer security, you can pay only with:
- Credit Cards;
- PayPal
- Apple Pay;
- Google Pay;
- Shop Pay;
- Scalapay; (avaible only for orders in Austria, Belgium, Netherlands, Finland, France, Germany, Italy, Portugal, Spain). Please note this pre-selected payment method is managed according to the agreement drawn up between you and the Scalapay service provider, Incremento SPV S.r.l.

Invoices are already made for extra EEC orders, if you are part of European countries and still want the invoice, ask for it by filling in the field in the cart before sending the order., inserting:
- Order number;
- BILLING DATA;
- VAT number;
- PEC;

If you receive a notification that the payment has been refused, check:

• If your card details and / or payment information have been entered correctly
• If the securitycode (CVV) has been entered correctly
• If your credit card is not expired or if you've hit the card's credit limit

If all of the informations above have been inserted in a correct way, please contact your bank or payment service provider.